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PRIVACY POLICY

How Sure Swift collects, uses, and protects your personal data

Operated by Sure Swift Express Delivery Ltd

Effective date: 1 October 2026 · Version 1.0

1. Who are we?

Sure Swift Express Delivery Ltd (“Sure Swift”, “we”, “us”) respects your privacy and handles personal data in line with the Data Protection Act, 2012 (Act 843). This policy explains what we collect, why, how we protect it, and the rights you have. It applies to our website, mobile application, and related services (the “Platform”).

2. What we collect

3. Why we use it (purpose)

Under Act 843, personal data must be collected for a specific, lawful purpose. We use your data to:

• Provide the service: match bookings, calculate fares, route deliveries, and confirm handover.
• Process payments and issue receipts.
• Communicate with you about bookings, support, and important service notices.
• Keep the Platform safe, prevent fraud, and meet legal obligations.
• Improve our service, using data responsibly and, where required, in aggregated or de-identified form.

4. Consent & marketing

We rely on your consent and other lawful bases under Act 843 to process your data. We will ask for your clear consent before sending you marketing or promotional messages, and every such message includes an easy way to unsubscribe. You can withdraw marketing consent at any time without affecting the delivery service.

5. Sharing your data

We share personal data only as needed to provide the service or meet the law, including with:

• Delivery partners, who receive only the pickup, drop-off, and contact details necessary to complete your delivery.
• Payment providers, to process MoMo and card transactions securely.
• Service providers (e.g. mapping, hosting, communications) bound by confidentiality and data-protection obligations.
• Authorities, where required by law or to protect rights, safety, and property.

We do not sell your personal data. Any transfer of data outside Ghana is done only where an adequate level of protection exists, as required by Act 843.

6. Security

We apply appropriate technical and organisational measures — such as access controls, encryption in transit, and staff confidentiality — to protect personal data against loss, misuse, or unauthorised access. No system is perfectly secure, but we work to keep your data safe and to limit who can access it.

7. Data breach

If a personal-data breach occurs that is likely to affect you, we will, in line with Act 843, notify the Data Protection Commission and affected individuals as required, and take steps to contain and remedy the breach.

8. Retention

We keep personal data only for as long as needed for the purposes above or as the law requires (for example, financial records for tax purposes), after which it is securely deleted or anonymised.

9. Your rights

Under Act 843 you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Withdraw consent for processing based on consent (including marketing).
• Object to direct marketing and certain processing.
• Complain to us, and to the Data Protection Commission, if you believe your rights have been breached.

10. How to contact us

To exercise any right or ask a privacy question, contact us using the details below. You may also contact the Data Protection Commission of Ghana directly.

This document is a tailored starting point and does not constitute legal advice. It should be reviewed by a qualified Ghanaian lawyer before publication.