Get in Touch with Sure Swift
We're here to help with all your delivery and logistics needs. Whether you're a customer, vendor, or contractor, our team is ready to assist you.
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Contact Information
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Phone
+233 (0) 24 180 0000
+233 (0) 30 180 0000
info@sureswift.com
support@sureswift.com
Office Location
1 Milijay Street, Jaybid Ave, Avenue
Accra, Ghana
Business Hours
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 9:00 AM - 4:00 PM
Sunday: Closed
Frequently Asked Questions
Find answers to common questions about Sure swift's delivery marketplace
How does Sureswift's delivery pricing work?
Sureswift charges based on distance covered, not time taken. For local area deliveries, customers pay a delivery fee based on distance, while vendors pay a commission of 8-15% per order. For intercity deliveries, pricing is fixed based on package weight and distance traveled.
What areas does Sureswift cover?
We operate both local area-based deliveries within defined zones (such as within Accra or specific districts) and long-distance intercity deliveries between major cities like Accra and Kumasi. Our independent contractors handle local deliveries, while intercity logistics are managed through our centralized system.
How does Sureswift's delivery pricing work?
To join Sureswift as a delivery contractor, simply contact us through this form or download our contractor app. You'll operate independently, earning per completed delivery with the flexibility to choose your working hours. High-rated contractors may receive priority matching and incentive benefits.
How does the rating system work?
After each delivery, customers can rate vendors and contractors, vendors can rate contractors, and contractors can rate customers. We use a five-star system that contributes to overall performance scores. Consistently low ratings may result in warnings or suspension, while high performers receive benefits like priority matching.
Is tipping mandatory on Sureswift?
Yes, every completed delivery requires a tip selection before final confirmation. Customers can choose a percentage of the delivery fee or enter a specific amount starting from ¢1. This ensures delivery contractors are fairly supported while giving customers flexibility in how they tip.
How do I register my business as a vendor?
Businesses such as restaurants, pharmacies, and online sellers can register through our vendor portal. Contact us via this form with your business details, and our team will guide you through the onboarding process. Vendors pay a commission of 8-15% per order depending on category and volume.
What happens if there's a delivery delay?
Since pricing is based on distance, not time, minor delays don't affect cost. However, if there's a significant delay due to circumstances beyond the contractor's control (severe traffic, road closures, emergencies), our time review mechanism ensures fair dispute resolution for all parties involved.
Can I track my delivery in real-time?
Yes! Sureswift provides real-time tracking for all deliveries. Once your order is assigned to a contractor, you can monitor its progress through our app, similar to how you would track a ride on Uber. You'll receive notifications at key delivery milestones.
Still have questions?